Digital Modernisation

Leverage digital tools and tactics to reach more customers and move them along the sales funnel from inspiration and awareness to consideration, conversion and advocacy.

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Embrace best practice processes to accelerate revenue generation:

Digital transformation

Harness technology to improve practices and enhance customer engagement

Enterprise architecture

Ensure IT infrastructure fully aligns with the business vision

Process automation

Reduce time and resources by automating processes and gleaning data to assess results

User experience

Improve user flows across your digital assets for positive customer interactions that keep them coming back

Digital Presence

Maximise your channel mix to push customers through the sales funnel to conversion

Driving compliance and stakeholder collaboration for leading global home improvement company Kingfisher PLC

Kingfisher brought us on board to improve internal compliance and enhance engagement with its vendors.

Elevating the brand positioning of global energy commodities trader CCI

We first partnered with CCI’s investor relations team eight years ago and ever since have been working together to enhance its brand positioning.

Merchant has been fantastic to work with. The team has brought our vision and brand to life! It has been such a fun and rewarding experience to work with their team of highly dedicated, creative, and reliable individuals. Tricon looks forward to our continued partnership.”
Robin Soltis Global HR Director, Tricon Energy

Optimise your digital assets to convert

Could improved segmentation aid conversion? Does your messaging need to better resonate with customers at each stage of the buyer’s journey? We’ll introduce best-in-class digital processes that maximise your opportunity to convert customers.