Kingfisher PLC Digital modernisation. Relationship building.

Driving compliance and stakeholder collaboration for leading global home improvement business Kingfisher PLC

Kingfisher’s mission: A better world starts with a better home.

Kingfisher brought us on board to improve internal compliance and enhance engagement with its vendors.We are now a long-standing partner of the organisation, working with multiple stakeholder groups across a range of complex programmes.

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By developing bespoke applications for Kingfisher’s teams, we’ve helped the business improve efficiencies and engagement, resulting in:


Increased compliance across Kingfisher’s global quality control division

Better access to buisness critical compliance literature, transparency and control over employee progress and enhanced onboarding process.


Improved relationships and communication with 1,000 vendor organisations

Streamlined processes, new channels of communication, greater vendor engagement and collaboration between stakeholders.


Furthering Kingfisher’s sustainability agenda

Improved process for sourcing and managing sustainable packaging data, achieving a 5700% ROI to date.

Merchant’s technical expertise, account management, pragmatism and flexibility make them a valuable partner.”
Tim Savage Vendor Communications Lead


Digital transformation project delivers 5700% ROI


Better engagement with 1,000 global vendors


Significant efficiency gains

What’s next?

By understanding our client’s business vision, we’re able to develop and deliver strategic programmes that build value and create outcomes.

  • Creating a global communications hub
  • Transforming regulation change management
  • Ramping up Kingfisher’s vendor outreach

Keen to better engage stakeholders to improve profitability?

We’ll help you leverage new channels of communication to deliver key information and drive participation, ultimately creating the outcomes you seek.

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