The Client With over 1,302 stores, across ten countries, Kingfisher plc is one of the largest home improvement suppliers operating within Europe, Russia, and Turkey, generating over £11 billion in sales revenue annually through brands including B&Q, Screwfix, Castorama and Brico Depot. Today, Kingfisher helps more than six million customers each year find the materials, tools, and furnishings to improve their homes for the better.
With seven unique DIY and home improvement brands operating under the Kingfisher umbrella, and significant crossover in the product ranges being offered to consumers, Kingfisher made the strategic decision to centralise its purchasing operations. In doing so, the company needed to consolidate the information being distributed to its network of nearly 10,000 vendor organisations worldwide. In effect, creating one universal vendor manual, to stipulate Kingfisher's expectations of its vendor partners, and outline the company's ways of working.
Improve Kingfisher's communication with its 10,000 global vendors, by creating one centralised system, whilst also developing the tools to allow the company to increase vendor engagement.